FAQs

Why does Harling’s Jewellers use Canadian pricing?

Harling’s Jeweller is based in Vancouver, Canada. As a proud luxury jewelry partner, we're extending our pricing IN CANADIAN DOLLARS just as we would to our local customers. Whether you shop in-store or online, our Lowest Price Guarantee ensures that you get the best price on all jewelery.

How do you calculate shipping?

We offer FREE SHIPPING everywhere in North America (yes, even Hawaii and Alaska) on all orders, so you will never have to worry about hidden shipping costs.

I’m looking for an engagement ring, but I’d like to have it set with a diamond. Is that possible?

The expert staff at Harling’s Jewellers offer a personalized service to help you select the perfect diamond to complement the ring you have selected. Talk to us about the impact you’d like to create with your piece and we’ll guide you through the options.

What Exchange Rates do you use?

We offer an exchange rate guide, updated daily by Yahoo! Finance. Please note that this rate is shown for information purposes only. At no time does Harling’s Jewellers charge US Dollars. The final US price is determined by the exchange rate set by your credit card provider, who should be able to provide you with updated information upon request, if you’d like to know for sure, a quick call to your credit card provider will confirm the current rates and their fees and charges.

Do your pieces look exactly like the images on the website?

They can’t possibly be absolutely identical – and that’s a good thing. Due to the natural variation of metals and stones used in all hand-crafted designs, every single piece is unique in some tiny way. Which is the beauty of handcrafted jewelry made from the earth’s rarest and most precious materials. That said, we do endeavor to show the most accurate representation of each design possible. Harling’s cannot, however, be held responsible for variations between images and actual delivered products. Nor can we guarantee that each item will be absolutely identical in every possible way to images shown on the website or in other marketing material. Similarly, please be aware that multiple orders of the same item will not be a complete and exact match as all of our processes are performed by hand. What this really means is that no-one in the world will ever have exactly the same piece as you. Which we think makes our pieces truly magical.

Something else you’d like to know?

At Harling’s we’re always here to help. Simply call us toll free at 1-866-687-1955 or directly at 1-604-687-1948.

If you prefer email, you can reach us at customerservice@harlings.com.